Privacy Policy
Last updated: 27 October 2026
1. Who we are
Park Coppice is a trading brand of Agility in Mind Ltd (“we”, “us” or “our”).
We sell woodland and coppice products through our website, https://parkcoppice.uk, and provide information about our products, activities and services.
For the purposes of applicable UK data protection legislation, Agility in Mind Ltd is responsible for deciding how and why your personal information is used.
Contact details
Park Coppice
A brand of Agility in Mind Ltd
Glazeley, Shropshire WV16 6AB
Email: info@ParkCoppice.uk
Telephone: 01746 573 746
2. Personal information we collect
Depending on how you use our website and services, we may collect the following types of personal information:
Contact information: your name, email address, telephone number and postal address.
Order information: products purchased, order details, delivery address, billing address, payment status and relevant transaction records.
Payment information: payment and transaction details needed to process and reconcile your purchase. Payment card details may be handled by our payment service provider.
Enquiry information: information you provide when contacting us through our website, by email or by telephone.
Website usage information: technical information such as your IP address, browser type, device information and interactions with our website, where collected through website technologies and analytics tools.
Marketing preferences: whether you have chosen to receive marketing communications and your preferences regarding those communications.
Please provide only the personal information needed for your enquiry or transaction.
3. How we use your information
We use personal information for the following purposes:
To process orders and payments
To manage purchases, take payment, arrange delivery, communicate order updates, handle returns and refunds, and maintain transaction records.
To respond to enquiries
To answer questions, provide customer support and communicate with you about products or services you have requested.
To operate and improve our website
To maintain website security, diagnose technical problems and understand how visitors use our website, where applicable.
To meet legal obligations
To maintain accounting and tax records, comply with applicable laws and respond to lawful requests from authorities.
To send marketing communications
Where permitted by law, we may send information about our products, activities and services. Where consent is required, we will obtain it before sending marketing communications. You can opt out at any time.
We do not sell customers' personal information to third parties.
4. Our lawful bases for using personal information
We only process personal information where we have a lawful basis to do so.
Depending on the circumstances, these bases include:
Contract: processing necessary to fulfil an order or take steps you request before entering into a contract.
Legal obligation: processing required to comply with tax, accounting or other legal requirements.
Legitimate interests: processing necessary for our legitimate business interests, such as responding to business enquiries, protecting our website, preventing fraud and improving our services, provided those interests do not override your rights.
Consent: processing where you have given consent, such as for certain marketing communications or non-essential cookies where consent is required.
Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect processing carried out lawfully before consent was withdrawn.
5. Who we share your information with
We may share relevant personal information with trusted service providers where necessary to operate our business. These may include:
Payment providers, to process transactions.
Delivery and courier companies, to deliver orders.
Website hosting, e-commerce and technical service providers, to operate and maintain our website.
Website analytics and advertising providers, where we use these services and the relevant requirements have been met.
Professional advisers, such as accountants, where necessary.
Regulators, law enforcement agencies or other authorities where required by law.
We share only the information reasonably needed for the relevant purpose. Where a service provider processes personal information on our behalf, we take appropriate steps to protect it.
We do not sell or rent personal information to third parties.
6. International transfers
Some of our service providers may store or process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will ensure that the transfer complies with applicable data protection legislation. Depending on the circumstances, this may involve a country recognised as providing adequate protection or appropriate safeguards, such as an approved data transfer agreement.
You can contact us for further information about relevant international transfers and safeguards.
7. How long we keep your information
We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including legal, accounting and reporting requirements.
Our retention periods depend on the type of information and why it is held. For example:
Order and accounting records: retained for the period required by applicable tax, accounting and legal requirements.
Customer enquiries: retained for as long as necessary to respond and deal with any follow-up matters.
Marketing records: retained while needed for the relevant marketing activity, or until you opt out, subject to any information we need to retain to record your preferences.
Website and security records: retained for a period appropriate to security, troubleshooting and any relevant legal requirements.
When personal information is no longer required, we will securely delete it or anonymise it where appropriate.
8. Cookies and similar technologies
Our website may use cookies and similar technologies to support its operation, remember preferences and, where enabled, measure website usage or support marketing.
Strictly necessary cookies may be used where required for functions such as security, shopping basket operation and checkout.
Where consent is required for non-essential cookies, such as certain analytics or advertising cookies, we will seek your consent before placing them. You can manage your choices through the cookie controls provided on our website, where available.
You can also manage cookies through your browser settings. Blocking certain cookies may affect how parts of the website function.
For further information, please consult our cookie information or contact us.
9. How we protect your information
We take appropriate technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.
Access to personal information is limited to those who need it for legitimate business purposes. However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
10. Your data protection rights
Under applicable data protection legislation, you may have the right to:
Access the personal information we hold about you.
Rectify inaccurate or incomplete information.
Erase personal information in certain circumstances.
Restrict the processing of your information in certain circumstances.
Object to processing based on legitimate interests and to direct marketing.
Data portability, where the relevant legal conditions apply.
Withdraw consent where processing is based on consent.
These rights are subject to applicable legal conditions and exceptions. For example, we may need to retain certain transaction records to comply with legal obligations even if you request their deletion.
To exercise your rights, contact us at info@ParkCoppice.uk. We may need to verify your identity before responding.
11. Marketing preferences
You can ask us to stop sending you direct marketing communications at any time by using an unsubscribe link where available or contacting us directly.
We will action your request in accordance with applicable law. We may retain limited information necessary to ensure that we respect your marketing preferences.
12. Children's information
Our website is intended for a general audience and is not specifically directed at children. We do not knowingly collect children's personal information for marketing purposes.
If you believe a child has provided us with personal information inappropriately, please contact us so that we can review the matter.
13. Links to other websites
Our website may contain links to third-party websites or services. Those websites operate under their own privacy policies, and we are not responsible for their privacy practices.
We encourage you to read the relevant privacy information before providing personal information to a third party.
14. Changes to this policy
We may update this policy from time to time to reflect changes in our business, website, service providers or legal obligations.
The latest version will be published on our website, together with the date it was last updated.
15. Complaints and contact
If you have a question about this policy or how we use your personal information, please contact:
Agility in Mind Ltd — Park Coppice
Email: info@ParkCoppice.uk
Telephone: 01746 573 746
Address: Glazeley, Shropshire WV16 6AB
You also have the right to complain to the UK Information Commissioner's Office (ICO) if you are concerned about how your personal information has been handled.
Website: https://ico.org.uk/make-a-complaint/
We encourage you to contact us first if you would like us to address a concern directly.